New team member onboarding

Getting a new coordinator or property manager productive in their first two weeks.

Training by shadowing alone means each new hire learns a slightly different version of the job. Written processes and a two-week plan give every new hire the same version and keep your standard the same as the team grows.

Before day 1

Create accounts: PMS, phone, email, shared inbox, workflow toolManager
Confirm license status if their role requires oneManager

Week 1

Fair housing training on day one, before any tenant or applicant contactManager
Walk through each core process: leasing, move-in, maintenance, renewals, move-outManager
Shadow phone and inbox for two days, then handle with reviewManager

Week 2

Own a small set of tasks end to end with daily reviewManager
Write down every question that the written processes did not answer, then fix those processesManager

Want this to run without a spreadsheet?

Workflow software can create the tasks in a checklist like this, assign them and set due dates from the lease. Walk through what that would look like for your company with Julian.

Book a 20-minute call

With Julian Calvo, who works with property management companies at LeadSimple.