Maintenance triage and response times

Sort every request into one of four priorities with a promised response time, so nothing urgent waits and nothing routine interrupts.

A clear priority scale makes every coordinator decide the same way, sets honest expectations with tenants and gives owners a standard to hold you to.

Rules to check in your state: Repair and habitability laws by state · Landlord right of entry and notice by state

Priority	Examples	Response standard
Emergency	Gas smell, fire, flooding or active leak, sewage backup, no heat in freezing weather, no water, electrical hazard, broken exterior door or lock, CO alarm	Respond in 1 hour, 24/7. Make safe the same day
Urgent	No hot water, no AC in extreme heat, refrigerator out, only toilet not working, pest infestation, roof leak without active damage	Respond same day. Fix within 24 to 48 hours
Routine	Dripping faucet, appliance problem with a workaround, door sticking, minor electrical, blinds	Schedule within 3 business days. Fix within 7
Cosmetic or planned	Paint touch-ups, landscaping, upgrades, preventive work	Schedule within 14 days or bundle with the next visit

Want this to run without a spreadsheet?

Workflow software can create the tasks in a checklist like this, assign them and set due dates from the lease. Walk through what that would look like for your company with Julian.

Book a 20-minute call

With Julian Calvo, who works with property management companies at LeadSimple.